Delivery and Returns

UK Customers

Prices
All prices quoted online are for single items unless stated and apply to UK mainland. The Highlands, Islands and some areas of Scotland may vary, please contact APB Trading Limited on 01299 250174 for charges.

Payment
Full payment must be received via our payment methods before goods are despatched.

Delivery
The Customer shall be solely liable for the cost of delivery when placing the order.

Delivery in UK should be up to five working days Monday to Friday and every effort is made for next day delivery but this cannot be guaranteed. Orders should reach us by 14.00 hours for goods to be despatched on the same day Monday to Friday. Deliveries on Saturdays are subject to a surcharge. Suggested delivery dates and promises of delivery are made in good faith and every effort will be made to keep to delivery dates given but time of delivery shall not be the essence of the contract and the Company shall not be liable for any loss or any damages whatsoever whether direct or indirect (including for the avoidance of doubt any liability to any third party) resulting from a delay in delivery, damage in transit or failure to deliver or provide the deliverables in a reasonable time whether such delay, damage or failure is caused by the Company’s negligence or otherwise. Delays in despatch will be notified immediately.

The Company does not accept responsibility for any damage, shortage or loss in transit unless notification is given immediately to the Company by telephone followed in writing by e-mail, fax or letter within 48 hours after the day of delivery.

Any claim for total non-delivery for any of the items must be made to the Company within seven working days of the intended date of despatch.

Should the Customer fail to take delivery of the items within 14 days of expected delivery the Company may, at its discretion, make an additional charge, or treat the contract as repudiated.

Returns
APB Trading Limited must be informed initially by telephone followed in writing by e-mail, fax or letter of any items that you wish to return for credit or exchange with seven working days commencing from the day after delivery. Goods correctly supplied and subsequently returned will be subject to a 25% handling charge. All items returned must be accompanied by the relevant invoice or appropriate proof of purchase and a letter stating reason for return. Any returned item must be in the original packaging and without having been used or installed and must be in a re-saleable condition.

In the event of shortage, defect or allegedly faulty, goods must be returned for inspection for return for the Company or their agents to assist in the process of making a claim. The cost of returning items is the responsibility of the customer (unless by prior agreement) before any decision to replace or refund is made by the Company.

All items ordered via our website should be returned to APB Trading Limited, Unit 38, Hartlebury Trading Estate, Hartlebury, Nr. Kidderminster, Worcestershire DY10 4JB.

Overseas Customers
Overseas Customers please contact APB Trading Limited on + (0) 1299 250174 for charges and delivery options.

Your country of residence may impose duties and taxes on the parts we ship to you. Any additional charges for customs clearance are not included in our prices and require payment upon delivery. Should your order be returned to us due to unpaid import duties and taxes, restocking fees may be charged to your credit card. Because customs policies vary widely from country to country; we strongly recommend that you contact your local customs authority to confirm any possible import duties and taxes before placing your order.

Company Contact Details

APB Trading Limited,

Unit 38, Hartlebury Trading Estate,

Hartlebury, Nr Kidderminster,

Worcestershire, DY10 4JB

Telephone Number: 01299 250174
Fax Number: 01299 251752
Email: apbtrading@btconnect.com

Postage and Carriage

UK Customers

Prices
All prices quoted online are for single items unless stated and apply to UK mainland. The Highlands, Islands and some areas of Scotland may vary, please contact APB Trading Limited on 01299 250174 for charges.

Payment
Full payment must be received via our payment methods before goods are despatched.

Delivery
The Customer shall be solely liable for the cost of delivery when placing the order.

Delivery in UK should be up to five working days Monday to Friday and every effort is made for next day delivery but this cannot be guaranteed. Orders should reach us by 14.00 hours for goods to be despatched on the same day Monday to Friday. Deliveries on Saturdays are subject to a surcharge. Suggested delivery dates and promises of delivery are made in good faith and every effort will be made to keep to delivery dates given but time of delivery shall not be the essence of the contract and the Company shall not be liable for any loss or any damages whatsoever whether direct or indirect (including for the avoidance of doubt any liability to any third party) resulting from a delay in delivery, damage in transit or failure to deliver or provide the deliverables in a reasonable time whether such delay, damage or failure is caused by the Company’s negligence or otherwise. Delays in despatch will be notified immediately.

Upon receipt of the goods, a reasonable inspection must be made at the time and point of delivery. Any delivery signed for by the Customer or their agent as being in good condition cannot subsequently be the subject of a claim against the Company for damage, shortage or loss in transit. In the event of a parcel being received by the Customer in a damaged condition, the Carriers proof of delivery should be endorsed with the words “DAMAGED” or “MISSING PARCEL” (where there is more than one parcel in the consignment and one or more are not delivered).

The Company does not accept responsibility for any damage, shortage or loss in transit unless notification is given immediately to the Company by telephone followed in writing by e-mail, fax or letter within 48 hours after the day of delivery.

Any claim for total non-delivery for any of the items must be made to the Company within seven working days of the intended date of despatch.

Should the Customer fail to take delivery of the items within 14 days of expected delivery the Company may, at its discretion, make an additional charge, or treat the contract as repudiated.

Returns
If a customer wishes to arrange a return under the Distance Selling Regulations and require APB Trading to arrange this we would advise that you as the customer need to ensure that you take reasonable care in the re-packaging of the good for return to avoid them being damaged in transit. In the event that goods are damaged in transit due to the way that the customer has re-packaged them then APB Trading will charge a reasonable amount for this damage.

APB Trading Limited must be informed initially by telephone followed in writing by e-mail, fax or letter of any items that you wish to return for credit or exchange with seven working days commencing from the day after delivery. All items returned must be accompanied by the relevant invoice or appropriate proof of purchase and a letter stating reason for return. Any returned item must be in the original packaging and without having been used or installed and must be in a re-saleable condition.

In the event of shortage, defect or allegedly faulty, goods must be returned for inspection for return for the Company or their agents to assist in the process of making a claim. The cost of returning items is the responsibility of the customer (unless by prior agreement) before any decision to replace or refund is made by the Company.

All items ordered via our website should be returned to APB Trading Limited, Unit 38, Hartlebury Trading Estate, Hartlebury, Nr. Kidderminster, Worcestershire DY10 4JB.

Overseas Customers
Overseas Customers please contact APB Trading Limited on + (0) 1299 250174 for charges and delivery options.

Your country of residence may impose duties and taxes on the parts we ship to you. Any additional charges for customs clearance are not included in our prices and require payment upon delivery. Should your order be returned to us due to unpaid import duties and taxes, restocking fees may be charged to your credit card. Because customs policies vary widely from country to country; we strongly recommend that you contact your local customs authority to confirm any possible import duties and taxes before placing your order.

Company Contact Details

APB Trading Limited,

Unit 38, Hartlebury Trading Estate,

Hartlebury, Nr Kidderminster,

Worcestershire, DY10 4JB

Telephone Number:01299 250174
Fax Number: 01299 251752
Email:apbtrading@btconnect.com