Upon receipt of the goods, a reasonable inspection must be made at the time and point of delivery. Any delivery signed for by the Customer or their agent as being in good condition cannot subsequently be the subject of a claim against the Company for damage, shortage or loss in transit. In the event of a parcel being received by the Customer in a damaged condition, the Carriers proof of delivery should be endorsed with the words “DAMAGED” or “MISSING PARCEL” (where there is more than one parcel in the consignment and one or more are not delivered).
The Company does not accept responsibility for any damage, shortage or loss in transit unless notification is given immediately to the Company by telephone followed in writing by e-mail, fax or letter within 48 hours after the day of delivery.
Any claim for total non-delivery for any of the items must be made to the Company within seven working days of the intended date of despatch.
Should the Customer fail to take delivery of the items within 14 days of expected delivery the Company may, at its discretion, make an additional charge, or treat the contract as repudiated.